TERMS & CONDITIONS

Last Updated: February 5, 2026

At Lotterianazionale, we are committed to providing exceptional customer service and ensuring your satisfaction with our platform. If you are not fully satisfied with your experience, we offer a clear process for support, including refund or exchange requests. This policy outlines the conditions and steps required for requesting a refund or exchange, in accordance with New Zealand's consumer protection laws.

1. REFUND ELIGIBILITY

To be eligible for a refund, the following conditions must be met:

  • The request must be submitted within a reasonable period following the purchase date, as outlined in our refund policy.
  • The service or product must remain in its original state, without modification or tampering.
  • Proof of purchase is required, such as a receipt or order number.
  • The issue must have been addressed with our support team before submitting a formal refund request.

2. HOW TO REQUEST A REFUND

To initiate a refund request:

  • Contact our support team via email or phone.
  • Provide your order details and a brief explanation of why you are requesting a refund.
  • Submit any supporting documentation, such as receipts, order numbers, or screenshots if applicable.
  • Our support team will review your request and notify you of the outcome within 7 business days.

3. PARTIAL REFUNDS

In certain circumstances, we may issue a partial refund:

  • If the service or product has been partially used or damaged.
  • If the purchase was made during a special promotion or discount.
  • If there are other reasonable factors that affect the full value of the purchase.

4. REFUND EXCEPTIONS

Refunds will not be granted in the following situations:

  • Digital products or services that have already been accessed or downloaded.
  • Customised or personalised items/services.
  • Purchases made during final sales, clearance events, or promotional sales where no returns or exchanges are permitted.
  • Instances where the product or service has been misused or altered in any way.

5. REFUND PROCESSING

Once your refund request is approved:

  • Refunds will be processed and credited to the original payment method used for the purchase.
  • The processing time for refunds may take 7–10 business days, depending on your payment provider.
  • Any delays caused by your bank or payment provider are beyond our control.

6. EXCHANGE POLICY

If you wish to exchange a product or service:

  • Contact our support team with your order details.
  • Specify the reason for the exchange and the desired resolution.
  • Our team will guide you through the exchange process and any applicable terms.

7. CONTACT US

If you have any questions, or require assistance with refunds or exchanges, please contact us:
Email: support@lotterianazionale.it